Instructions for Orthodontic Appliances
Fixed Braces | |
File Size: | 10 kb |
File Type: |
Upper Removable Brace | |
File Size: | 62 kb |
File Type: |
Upper & Lower Removable Braces (Blocks) | |
File Size: | 151 kb |
File Type: |
Removable Retainer | |
File Size: | 154 kb |
File Type: |
Fixed Wire Retainer | |
File Size: | 186 kb |
File Type: |
Missed appointments
We request 24-hours notice if you need to cancel your appointment. We are aware that unforeseen events can mean missing an appointment. If you miss an appointment without notifying us 24 hours in advance, you will be charged a fee dependent on the length of your appointment. All patients (including children and those exempt from NHS fees) will be charged for the time wasted when an appointment is broken or cancelled at short notice. Your acceptance of an appointment is taken as agreement to pay any fees incurred for failed appointments.
What to do in an emergency?
It is normal to experience some discomfort during your brace treatment especially during the early stages of treatment. However, if your braces are causing extreme pain or if a part of your brace breaks, you should contact the Centre for advice. In most cases, we can address these issues over the phone. On rare occasions you may require an emergency appointment and we will set aside time to see you. If the practice is closed you can contact NHS 24 for advice. You may also find this video helpful to manage common problems youtu.be/i24Mecwqvlc
Concerns about your treatment?
If you have any concerns regarding your orthodontic care then please raise them in the first instance with your orthodontist.
At the practice we also have a dedicated Complaints Manager and a dedicated complaints procedure. The Complaints Manager will provide an effective, efficient and understanding way for you to have your complaints addressed. Your complaint will be acknowledged in writing within 3 working days and you will be provided with a copy of our complaints procedure. We will offer you an opportunity to discuss your concerns and agree a plan of action including timescales for dealing with your concerns. Your complaint will be thoroughly investigated and we will contact you in writing within 10 working days.
Following our formal complaints procedure should you still have concerns, NHS patients can contact the Scottish Public Services Ombudsman or private patients can contact the Dental Complaints Service.
The Scottish Orthodontic Centre welcomes, values and uses complaints to ensure improvements are made to its services.
At the practice we also have a dedicated Complaints Manager and a dedicated complaints procedure. The Complaints Manager will provide an effective, efficient and understanding way for you to have your complaints addressed. Your complaint will be acknowledged in writing within 3 working days and you will be provided with a copy of our complaints procedure. We will offer you an opportunity to discuss your concerns and agree a plan of action including timescales for dealing with your concerns. Your complaint will be thoroughly investigated and we will contact you in writing within 10 working days.
Following our formal complaints procedure should you still have concerns, NHS patients can contact the Scottish Public Services Ombudsman or private patients can contact the Dental Complaints Service.
The Scottish Orthodontic Centre welcomes, values and uses complaints to ensure improvements are made to its services.